Shipping policy

What is your shipping policy?

DOMESTIC

At Otavalo Textiles, we strive to provide fast, secure, and economical shipping services to our customers. To ensure a smooth and efficient delivery process, we primarily use the U.S.P.S. (United States Postal Service) Priority Mail Service for domestic shipments.

By utilizing USPS Priority Mail, we can guarantee a delivery within 2-3 days to anywhere in the 48 continuous United States. This expedited shipping option allows us to provide our customers with a reliable and timely delivery service.

One of the key benefits of USPS Priority Mail is the inclusion of a tracking number for each shipment. As soon as your order is shipped, you will receive an email notification containing the tracking number. This allows you to easily monitor the progress of your package and ensure its safe arrival.

We understand the importance of transparency and keeping our customers informed throughout the shipping process. With USPS Priority Mail, you can have peace of mind knowing that your package is being tracked and will be delivered promptly.

It's important to note that while we make every effort to accurately represent our products on our website, there may be slight variations in color due to factors such as the camera used and lighting conditions. We encourage our customers to refer to the product photos as a guide and understand that there may be slight differences between the actual color and texture of the product received.

 

INTERNATIONAL

The fee will depend on the product(s) ordered and also the destination. Shipping time varies on the destination.

How do I track my order?

When you order ships, you will receive an email with tracking information.

For any further questions or concerns regarding our shipping policy, please don't hesitate to contact our customer support team. We are here to assist you and ensure a seamless shopping experience.